STRATEGIC

  • Services management process design.
  • Regime complete structure.
  • Management & services strategies.

TACTICAL

  • Standard operating procedures.
  • Measurement & performance evaluation.
  • Support function processes. (Procurement, HR, Finance, training)
  • Risk assessment, analysis & mitigation.

OPERATIONAL

  • Scope of work.
  • Service level agreement.
  • Kip’s (key performance indicators)
  • Service delivery.
  • Customer service.
  • Operational management.